Refund policy

OOTB Art Studio - Cancellation Policy
Life happens. We’re on your team—and we’ll do our best to keep you making art, not admin.
 Time zone: Eastern (Toronto). We go by the timestamp on your email to us.
Quick Definitions
Refund = money back to the original payment method

Store credit = credit you can use toward future bookings

Reschedule = move to a comparable date, subject to available seats

No-judgment zone = you don’t need an excuse; “my week exploded” is valid

Pottery Courses (4–8 Class Series)
More than 14 days before the first class: full refund. Easy.

14 days to 48 hours before the first class: store credit + one complimentary reschedule if space allows.

Within 48 hours of the first class: 50% store credit (we’ve already prepped your spot).

Missed classes during the series: not refundable or creditable—but ask us about make-up options if a seat opens.

Pottery Workshops (Single Session)
Final sale (we buy materials and hold your seat).

48+ hours before start: one reschedule, subject to availability—no questions asked.

Inside 48 hours (including no-shows): 50% store credit.

Art Classes
Give us 24+ hours’ notice to reschedule.

Less than 24 hours or no-show: that session is forfeited (we still love you, promise).

How to Make Changes (Super Simple)
Email us with your name, order number, and the class/workshop date and time. We’ll reply with options. If we ever need to cancel or postpone (kiln gremlins, snowstorms), you can choose a full refund, store credit, or a reschedule—your call.
Friendly Fine Print
Seats are limited; reschedules depend on availability.

Store credit is issued to the original purchaser; transfers require our okay.

Group/private events may have extra terms listed on the invoice.